Is Virgin Broadband Any Good?

Is Virgin Broadband Any Good

Question: Is Virgin Broadband any good? For detailed answer, check this short guide


Virgin Media was launched in 2006 and has now come so far that it is considered the UK’s biggest internet service provider without any competitor on its level, especially when it comes to speed. But it is not only the speed at which Virgin Media leads in the industry but customer satisfaction as well. A survey, in which over 78% of Virgin Media Broadband users participated, said that they would recommend this broadband to friends. 

Is Virgin Broadband Any Good

What we like

  • Fastest broadband currently available in the UK
  • Broadband without a phone line available 
  • Special deals for students 
  • No traffic management or fair usage policy 

What we don’t like 

  • Availability is very limited 
  • Expensive than other ISPs

Virgin Media Broadband: Speed

When someone takes a name, Virgin Media, the first thing that pops up in everyone’s head is speed. And why not because it is miles ahead in terms of top speed offered by other big names in the industry by the likes of BT and Sky with the top speed stops at good 516Mbps. 

While Virgin Media offers 1Gbps of top speed in the UK’s 60% of the area including the homes across Southampton, Birmingham, Coventry, Reading, Manchester, Liverpool and Edinburgh. Even the slowest deal (M50) of Virgin Media is faster than many fast fibre broadbands deals offered by other internet providers. 

Other Virgin Media broadband packages offer speeds of 108Mbps, 213Mbps and 362 Mbps (these are average speeds and actual speeds may vary). All of these packages are fast and almost provide actual speed equal to the average speed mentioned. If you are a busy household and like to stream movies, gaming, online shopping, you will not be disappointed. 

ADSLFibre Optic
Virgin MediaN/A54Mb / 108Mb / 213Mb / 362Mb / 516Mb
BT10Mb36Mb / 50Mb / 67Mb
Plusnet10Mb36Mb / 63Mb
Sky11Mb36Mb / 59Mb
TalkTalk11Mb36Mb / 67Mb

Virgin Media average download speeds comparison with BT, Plusnet, Sky, and TalkTalk’s speeds

Ofcom’s 2018 figures show that customers get the speed they pay for and promised to, except the basic deal of Virgin Media, with an advertised speed of 17Mbps provided only 8.4Mbps at peak times. which is not available now. Virgin Media’s M50 with an average speed of 54Mbps, provides an actual speed of 54Mbps, even at peak times. 

ADSLFibre Optic
Virgin MediaN/A5Mb / 10Mb / 20Mb / 36Mb
BT2Mb9.5Mb / 19.5Mb
Plusnet1Mb9.5Mb / 19.5Mb
Sky1Mb9.5Mb / 19Mb
TalkTalk1Mb9.5Mb / 19Mb

Virgin Media average upload speeds comparison with BT, Plusnet, Sky, and TalkTalk’s speeds

Virgin Media Broadband: Packages and Prices

Virgin Media does not have any ADSL package as you know, so their basic package of fibre optics M5o starts from £28 per month without any setup fees and a contract of 18 months. After 18 months the price jumps to £45 per month. Pretty expensive, right? But quality always comes with a price and when it comes to quality in the sense of speed and services, no provider is close to Virgin Media. 

 Virgin Media offers more bandwidth to you, delivering 108Mbps as compared to Sky’s bandwidth, 59Mbps. The only provider that came close to it was EE with providing a bandwidth of 145Mbps deal at £36 per month for a contract of 18 months. 

DealsBroadbandContract LengthSetup CostMonthly price
Virgin MediaM50 Fibre Broadband + Talk Weekends
54Mbps(Average Speed) 

18 months

Free

£28
Virgin MediaM100 Fibre Broadband + Talk Weekends
108Mbps (Average Speed)

18 months

Free

£29
Virgin MediaM200 Fibre Broadband + Talk Weekends
213Mbps (Average Speed)

18 months

Free

£35
Virgin MediaM500 Fibre Broadband + Talk Weekends
516Mbps (Average Speed)

18 months

Free

£41

If you see the pattern of the prices, you will notice that there is not a very big difference or a gap between the prices of M50 and M100 fibre broadbands. Now if you are not a hardcore internet user and your need is perfectly fulfilled with M50, you will be attracted towards M100 because there is almost no difference between them both. 

Router 

All the new customers joining Virgin Media broadband now will get the latest technology of Virgin Media: Super Hub 3 Wi-Fi router. It is a dual-band device that supports the 802.11ac as well as the 802.11b/g/n protocols. It also provides you with the port which supports 4x gigabit network for wired connectivity. 

However, as this technology is new and not much of the information has been collected but the customer reviews that came out so far do not rate it as very impressive. There are complaints about Super Hub 3 about its poor Wi-Fi connection problems and unstable speeds. 

It also has a limited set of options although it provides a guest network feature, there are no parental control features provided and setting up dynamic DNS is also not available. So, you might want to use a third-party router and you are free to do so but you will still have to keep the Super Hub 3 and use it as a modem for internet access. 

Is Virgin Broadband Any Good

Customer Service 

Virgin Media is a well-reputed broadband provider when it comes to speed and customer service. According to Ofcom’s most recent annual service quality report (April 2019), Virgin Media performed reasonably well and almost similar to its rivals. Overall customer service and satisfaction are impressive by Virgin Media but the stats of call waiting time and complaints handling are not satisfactory.

Virgin is also one of the providers that offer automatic compensation, it means the provider will compensate the customers who are left with no internet for 48 working hours. £8 will be refunded from the bill of such customers, every month until it’s sorted.

Our Verdict 

Being honest, it is expensive for anyone, especially after the contract of 18 months ends. But, Virgin Media is one of the best broadband and TV services in the industry. Only Sky broadband comes close to it but not too close. 

If you have a big family or shared household, it may be a good choice for you as its M50 and M100 packages are pretty much on the same price. As long as you think it’s fairly inside your budget, you should go for it. 


Noah Burns

I am Noah Burns- I love to experiment and test new products with an aim to create informative contents for readers like you. It is my aim to make this site a leading source of information and reviews to help consumers make more informed buying decisions.

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