Is Post Office Broadband any Good?

Is Post Office Broadband any Good

If you are confused and want to know the answer to your question of “is post office broadband any good”, check out this guide to know more.

Post office broadband would not come up in your mind when you search for broadband services, because it is well known for its postal services to credit cards to giving insurances but now it is also offering broadband services which makes them quite tough competitor in the market rivals like Sky, EE, Virgin Media comparing with their average download speeds.

The post office had to face a quite tough time in the face of their reputation falling badly, but in no time they made internal changes to gain the reputation of opening new broadband services.

It uses an Openreach network which uses a regular BT telephone line. The infrastructure of the post office does not operate on its own, but it uses the BT infrastructure but it has its customer services and billing, likewise their broadband speed is quite closely attached.

What we like

  • Affordable packages
  • Post Office Safeguard, for prevention of malware hacking
  • Free caller display and voicemails
  • Unlimited downloads

What we don’t like

  • No broadband-only packages
  • No cloud storage available

Is Post Office Broadband any Good?

Post Office Broadband: Speed

Well, there are three-speed packages you get with Post Office Broadband. The basic package offers an average download speed of 11Mbps, which is quite useful for small households or for those who don’t need heavy data usage. This would be enough for sending emails, surfing the internet. Although, the basic packages are almost the same for other providers good enough for a household of one to three members.

If the basic package is not good enough for you, don’t get disappointed, there’s a better option for you to avail which provides an average download speed of 38Mbps, Unlimited fibre Broadband for those who would regularly download a large file, streaming videos and have to do gaming experience. This would be recommended for them.

Talking about the unlimited Fibre Broadband plus it offers an average speed of 67Mbps, This would be the fastest package provided by the Post Office, which would be far better than good for the households of four to six members, doing unlimited downloads, streaming HD videos.

With all said above, The offered speed would not be the same provided your location where you live, it would vary from area to area. It would be better if you choose who has fast Broadband in your area.

Is Post Office Broadband any Good

Speed Packages for Post Office Broadband

Post Office BroadbandPost Office Fibre Broadband Post Office Fibre broadband Plus
Average Speed11 Mbps38Mbps67Mbps
Average Upload Speed1 Mbps9.5 Mbps19 Mbps

Fastest speed Post Office Packages Vs sky, Plusnet Broadband

Post office Fibre Broadband PlusSky broadband superfastPlusnet fibre extra
Average Speed67Mbps59 Mbps66 Mbps


When it comes to the cost, its prices are quite less and lower than the other service providers. Id cost is a major concern then the Post Office broadband is quite hard to beat in the market. One of the benefits of availing Post Office broadband is that they won’t increase their prices in the middle of your contract. That is why customers get attracted to this broadband. Although, if you want to go for fibre connection it would not be recommended as it has not reached towards it.

A comparison would show you better the costs of their packages, how much they are affordable as compared to other providers. Take a low in the below table

Post Office cheapest Packages VS other’s Cheapest packages

Post Office Broadband (10Mb)BT Broadband (10Mb)Sky Broadband Essential (11Mb)TalkTalk Fast Broadband (11Mb)Virgin Media M50 (54Mb)

Post Office fastest package VS other’s cheapest packages 

Post Office  Fibre Broadband plus(67MB)BT Fibre 2 (67Mb)Sky Broadband Superfast (59Mb)TalkTalk Superfast Fibre (67Mb)Virgin Media M500 (516Mb)


Post Office broadband comes up with two types of routers for different kinds of packages. Post Office ADSL or Broadband connection users would get a standard Wifi router. This router is quite simple yet has modern standards in it. It only supports 802.11b/g/n Wifi standards but it would not be recommended for the latest 802.11ac specification standards and has four wired network ports each consisting of 100Mb. That is all you need to get broadband and Wifi running in your home, although you would miss out the faster speeds offered by 802.11ac for newer Wifi devices

The other route that is quite advanced in modern standards as compared to the basic one is the fibre router, which supports both 802.11b/g/n and 802.11ac wifi standards. It also has a dual-band with which you can operate 2.4Ghz and 5Ghz networks. Which makes it faster in connecting more devices at a time rather than a basic standard router.

Customer Service

Although the Post Office had a poor reputation for customer service, things turned up in a blink of an eye since the provider made some internal changes. When they joined TalkTalk, Post Office employed capital as it’s a broadband customer service provider, the provider failed to meet regulations. Since 2015, Post office customer service has gotten better over time.

According to the Ofcom reports 2019, Post Office broadband had a wait time of only 34 secs, which was the second-best and was only beaten by TalkTalk 33 sec wait time in providing customer service to the customers.

Getting just 10 complaints per 100,000 customers is evidence that their customer service has taken all measures to overcome the past difficulties, not just that they received only 10 complaints is a clear showing that they are providing good internet speed.

Our Verdict

Despite facing the issue in their customer service department, they recovered their reputation in the market just by making some internal changes. It came up as a rival as compared with other broadband services like Sky, TalkTalk, BT. If you are not concerned about having the fastest broadband connection, then the Post office would be the one recommended for you with a quite decent cost.

It also has a good range of home phone calls which offer low monthly fees plus plenty of flexibility. It would be good for the customers if they want budget-friendly, good customer support then Post Office Broadband is surely the one someone would go for.

Noah Burns

I am Noah Burns- I love to experiment and test new products with an aim to create informative contents for readers like you. It is my aim to make this site a leading source of information and reviews to help consumers make more informed buying decisions.

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